- I've received funds through Democracy Engine, when will I get my money?
- I have received funds through Democracy Engine, where do I login to download donor data?
- How do I interpret the AVS codes in our transfer files?
- Where can I find information about Democracy Engine for a Campaign Finance filing.
- I am a DIA/Salsa client and there are contributions in my Democracy Engine check that are not showing up in Salsa.
- I am a DIA / Salsa client and I just got a check, what is it for?
- I am a DIA/Salsa client and there are contributions in Salsa that are not in my Democracy Engine check.
- Is Democracy Engine a political committee?
- How do I report contributions received through Democracy Engine?
- How do I know my money has been received by my intended recipient?
- How can I request a refund of a donation?
- I received a check from you. How do I access information about specific donors and donations?
- Which vendors can integrate Democracy Engine into their websites?
- How do I use Democracy Engine with NationBuilder?
- How do I use Democracy Engine with Salsa Labs and other vendors that are not NationBuilder?
- Can I use Democracy Engine to fundraise (even for myself) without going through a vendor?
- Do You Support any Tracking Codes?
- Can I populate donation amounts for specific recipients on a payment page?
- How do I find the Incarnation ID for Recipients on my Pages?
- If I use a Democracy Engine hosted page, can I set the recurring donation check box automatically?
- Where are the most recent API Docs?
I've received funds through Democracy Engine, when will I get my money?
Democracy Engine distributes funds weekly (to ensure that our political recipients are in compliance with all campaign finance laws). Our distributions cover a period from 12am on Monday to 11:59:59 on Sunday ET (some slight vagaries with donations made between midnight and 3am ET will occur due to the different time zones in which servers exist).
For those receiving a check, we cut checks on Monday and they generally arrive on Thursday or Friday.
For those receiving funds via ACH direct deposit, we initiate those transfers on Wednesdays and funds deposited in your account on Thursday.
I have received funds through Democracy Engine, where do I login to download donor data?
You login here: http://recipient.democracyengine.com/
(If you need a login and password, please contact us via the contact form.)
How do I interpret the AVS codes in our transfer files?
There are a wide variety of possible responses to Address Verification (AVS), all involving a single letter code. The most common responses received by Democracy Engine are the following:
A = Partial Match (wtreet address matches, but 5 digit or 9 digit postal code does not).
E = AVS is not available for this card type (or AVS data is invalid)
M, X or Y = Match (address and postal code)
N = No Match
W or Z = Partial Match (street address does not match, but 5 or 9 digit postal code does)
Where can I find information about Democracy Engine for a Campaign Finance filing.
While we can not provide legal advice (only your committee's legal counsel can do that), we do have some informal guidance, including our physical address, for receipients of funds through Democracy Engine who have to file with various sorts of campaign finance regulators.
You can find it here: http://www.democracyengine.com/de_guidance_zip (there are three memos in this file, pick the one that applies to you). If you have any further questions, do not hesitate to drop us a note.
I am a DIA/Salsa client and there are contributions in my Democracy Engine check that are not showing up in Salsa.
While Salsa is working to upgrade their integration with Democracy Engine to capture all the data we can provide, recurring donations that were created via Salsa using our system are not yet integrated into Salsa's database. If you have new recurring donors, this means that their donations (initial and follow-on) won't yet show up in your Salsa reports. This is a current development project for Salsa, so we hope it will be resolved soon.
I am a DIA / Salsa client and I just got a check, what is it for?
At the beginning of March, clients of Salsa Labs who were using the DIA (Democracy In Action) internal processing solution were all switched over to Democracy Engine (unless they chose a different option). That is why you received a check from us, which represents a week worth of online fundraising activity through your Salsa platform. Please drop us a note using our contact form and we will send you your login and password to access your contrabution data (please don't call as we will need to send you an e-mail anyway). Sorry for the confusion!
I am a DIA/Salsa client and there are contributions in Salsa that are not in my Democracy Engine check.
Unfortunately, PCI Security Standards (aka the rules about credit card security) kept us from just switching existing recurring donations from the DIA processor to Democracy Engine when one-time and new recurring donations were migrated in early March. This means that you will continue to receive monthly checks from DIA until those pre-existing recurring contributions expire (or the card used for them expires).
Is Democracy Engine a political committee?
No, Democracy Engine, LLC, is a for-profit technology vendor that provides services to those looking to donate or raise funds for political and non-political recipients. We are structured similarly to a PayPal or Click&Pledge, but with more specialized software and a particular expertise in campaign finance.
How do I report contributions received through Democracy Engine?
You will want to get a definitive answer to this question from your campaign finance or tax counsel, but we have three short memos covering basic compliance and reporting questions available at http://www.democracyengine.com/de_guidance_zip (pick the one that applies to you).
How do I know my money has been received by my intended recipient?
Give them a few days to download the data, but you can always check with the recipient if you wish to verify that we have fulfilled our responsibilities. For recipients, such as candidates for office, who have to disclose their donors, you can also check with the regulator, such as the Federal Election Commission for candidates for federal office.
How can I request a refund of a donation?
If you are making your request before we transfers the funds to the recipient, drop us a note at “info at democracyengine dot com” listing your full name, the recipient, the amount, the date of your donation, and the last four digits of the card used to make the donation. We’ll happily credit your contribution. If, however, we have already transferred the funds (we make transfers every monday, except banking holidays), you will need to contact the recipient directly to request a refund.
I received a check from you. How do I access information about specific donors and donations?
If you do not already have a login, just drop us a note at campaigns at democracyengine dot com and we’ll set you up.
Which vendors can integrate Democracy Engine into their websites?
NationBuilder, SalsaLabs, TrilogyInteractive, LibertyConcepts, InteractiveStrategies, and DigitalTurf have already integrated with Democracy Engine for at least one of their clients and any other vendor with developers familiar with RESTful style APIs should be able to integrate with only a few days work.
How do I use Democracy Engine with NationBuilder?
Setting up with Democracy Engine with NationBuilder is extremely easy and you do not need to sign-up separately with Democracy Engine. All you need to do is
- Login to your NationBuilder administrative controls,
- click Settings,
- click Bank Accounts,
- click New Account,
- click on Democracy Engine,
- fill out the form with your information (you will need your bank account information from a check (do not use a deposit slip) or bank letter and your tax ID or campaign finance registration number), and
- click Save account.
We will take care of the rest of the process and send you an e-mail (to the address you use with your NB account) once set-up is complete. This usually takes one business day (and often less).
How do I use Democracy Engine with Salsa Labs and other vendors that are not NationBuilder?
Setting up with Democracy Engine with vendors other than NationBuilder requires you to fill out some paperwork. You should ask your vendor for that paperwork rather than contacting us directly (though if you do wish to contact us with questions, feel free, just let us know the vendor you use for your website). Once we have the paperwork, we coordinate with your vendor on set-up and will contact you once everything is in place. Because of the many moving parts, this process can take up to three business days, but often is done in one.
Can I use Democracy Engine to fundraise (even for myself) without going through a vendor?
Of course you can. We can set you up with unlimited fundraising pages that are either branded like your website or not. Cost depends on what you are looking to do, so drop us a note at info at democracyengine dot com and let us know what want to do and we’ll give you a quote on costs.
Do You Support any Tracking Codes?
We support not one, but two, tracking codes:
Source Code, which you can access via a "sc=" query parameter, and
Ref (short for Reference) Code, which you can access via a "rc=" query parameter.
In technical jargon, you simply append one or both of the following to
the URL for the landing or payment page to which you direct folks:
(where YOURCODE is any string of characters you like). A full URL would look like this, for example:
Anyone following that link and making a donation would have
"20100608ask3" put into the Ref Code field in our database.
You can also append both a Ref Code and a Source Code to the same contribution by including both parameters as follows:
This example would add "gen_email" as a Source Code and "20100608" as a Ref Code.
Can I populate donation amounts for specific recipients on a payment page?
Yes, you can. And the same tool allows you to, in effect, suppress certain recipients who would otherwise be included on the page by actively selecting some recipients to populate a donation amount.
Please note that this tool only works with an existing page with one more more recipients.
The query parameters used for this tool are as follows:
You can have any number of such parameters (simply increase the number in the parameter (e.g. recip2, recip3, recip4), but they must always be used as a pair (for each recipX= there must be an amountX=), even if the AMOUNT is zero.
The URL would look like this:
For a landing page:
For the payment page:
Where PAGENAME is the value of the page you set for the URL field of your page, INCARNATION_ID is the unique ID that our system has assigned to a Recipient for whom you wish to raise money (see below for instructions on finding the Incarnation IDs of the recipients on your page) and AMOUNT is a dollar amount you want filled in. You can continue the string for as many recipients as you wish.
How do I find the Incarnation ID for Recipients on my Pages?
You can use the following tool to dump the Incarnation IDs for all recipients on a page (and note that the Incarnation ID is the same across all of your pages, so once you know the Incarnation ID for a Recipient, you do not need to look it up again and again):
If you use a URL other than donate.democracyengine.com, you should substitute it in the example above.
(The output is a bit ugly, but it gets you the information you need.)
If I use a Democracy Engine hosted page, can I set the recurring donation check box automatically?
If you add the parameter "?subscription_default=true" to the URL, it will auto-check the recurring donation check box. Here's an example:
Where are the most recent API Docs?
We keep them updated in the following zip file: